If a complaint relates to a service funded by the Citizens Information Board, follow the relevant complaints process below.

Citizens Information Service (CIS)

If a complaint relates to a Citizens Information Service (CIS), follow the complaints policy on citizensinformation.ie

Money Advice and Budgeting Service (MABS)

If a complaint relates to Money Advice and Budgeting Service (MABS), the Regional manager can be contacted in writing or in person. Follow the MABS complaints policy.

Citizens Information Phone Service (CIPS)

If a complaint relates to Citizens Information Phone Service (CIPS), the service manager can be contacted in writing or in person and follow the CIPS complaints policy. Contact Ekramul Khan, CIPS Manager, Unit 8a Nessan House, Riverview Business Park, Bessboro Road, Cork T12 EY0X, Email: ekramul.khan@citinfo.ie

National Advocacy Service for people with disabilities (NAS)

If a complaint is about the National Advocacy Service for people with disabilities (NAS), complaint a can be made in writing, by email, by phone or in person to the National Advocacy Service for People with Disabilities, National Office, Unit 3, Marshalsea Court 22/23 Merchants Quay, Dublin 8, email: info@advocacy.ie and follow the NAS complaints policy

Sign Language Interpreting Service (SLIS) and the Register of Irish Sign Language Interpreters (RISLI)

If a complaint relates to the service provided by either the Sign Language Interpreting Service (SLIS) or the Register of Irish Sign Language Interpreters (RISLI), complaint should be made to this services and by following the process below:

Stage 1:

Complaints should be submitted to the service manager in writing or in person

• If the complaint relates to the manager, it should be submitted to the Chairperson of the Board of Management
• Complaints are addressed at the first point of contact where possible
• Complaints are acknowledged within five working days
• A response is issued within 15 working days from the date of acknowledgement
• If the response is not satisfactory, the complaint can be referred to the Board of Management
  

If the response from the Board of Management is not satisfactory, the matter can be referred to the Citizens Information Board

• Appeals are not considered for operational matters such as HR, data protection or volunteering
• Appeals may only be made after Stage 1 has been completed

To make an appeal, contact: