We use social media to share information and updates on public and social services.
Our social media accounts
Our social media accounts include Facebook,Instagram and LinkedIn. These platforms are used to provide updates on public and social services and to share relevant information.
What to expect
Posts and updates may include:
- News and developments in public and social services
- Details of new and updated information on services
- Information about services we fund and support, including:
- Citizens Information Services (CIS)
- Citizens Information Phone Service (CIPS)
- Money Advice and Budgeting Service (MABS)
- National Advocacy Service (NAS)
- Sign Language Interpreting Service (SLIS)
- Register of Irish Sign Language Interpreters (RISLI)
- Updates from other organisations, particularly government bodies and service delivery companies that we fund.
Posts are managed by authorised staff.
Posts, comments and replies
Posts, comments and messages should not contain personal or sensitive information.
Responses may be provided where appropriate. However, a response is not guaranteed.
Respecting other users
All users are expected to engage respectfully. Content may be removed where necessary, including:
- Offensive or abusive language
- Discriminatory or harmful content
- False or misleading information
- Personal or confidential information
- Content that infringes intellectual property rights
Availability
Social media accounts are monitored regularly but not continuously.
Privacy
Our social media accounts are hosted by Meta (Facebook and Instagram) and LinkedIn. You can find their privacy policies online at these links:
We use a social media monitoring platform called Agorapulse to manage our social media platforms. You can find the Agorapulse privacy policy at https://www.agorapulse.com/privacy-policy/.
The Data Protection Commissioner has information about protecting your privacy when using social media.
Contacting us
The best way to contact us is through the Contact Us page on our website. If you have queries about social or public services, you can also contact the Citizens Information Phone Service (CIPS) by phone on 01 0818 07 4000 from 9am to 8pm, Monday to Friday.
Please note that communicating with us on social media is not considered official contact with the Citizens Information Board. We are not obliged to monitor or respond to requests made through social media. A lack of response should not be interpreted as refusal to comment.