A social policy report that profiles employment rights queries to Citizens Information Services and includes a focus on issues which emerged during the Covid-19 crisis. The report examines the area of employment rights, based on the queries, social policy issues, and advocacy cases over a three year period. The trend over recent years is for an increase in the complexity of employment related concerns. Almost 70,000 queries to services were employment rights-related in 2019 with a 20% increase in social policy employment related issues over the last three years. The main themes explored in the analysis are issues relating to terms of employment, leaving work and changing jobs; and enforcement and redress.

This study investigates the accessibility of online social, financial and public services to older people in Co. Wicklow. It was commissioned by the South Leinster CIS / Wicklow Area in partnership with Co. Wicklow's Older Persons Council and funded by the CIB. Dr Marita O'Brien researched and compiled the report. The research explores older people's engagement with online services, barriers to accessibility and measures to ensure inclusion. It makes a number of recommendations for making online services accessible to older people including enforcing in practice the right to be an off-liner; providing digital skills training, and addressing affordability and security and safety issues where online tasks are delegated to a proxy, family member or friend

A National Traveller MABS study on the extent of energy poverty experienced by Travellers living in mobile homes and trailers. The study was undertaken by Dr Stuart Stamp in collaboration with National Traveller MABS, Ballyfermot MABS and a number of Traveller organisations. The studies key findings relate to rates of energy poverty, conditions of mobiles/trailers, health and safety concerns and poverty and financial exclusion among Travellers.