Customer Complaints

Citizens Information Board (CIB) is committed to providing a high standard of customer service. If you are unhappy with the service that you have received, you can make a complaint using the steps set out in our policies. We will review your complaint and respond in line with our procedures.

How to make a complaint

Our complaints policies explain how complaints are managed and what you can expect during the process. CIB funds and supports a range of services. As a result, different complaint procedures may apply. Choose the option that best matches your situation.