CIB House Style Guide 2015

CIB made a submission in response to an invitation from the Courts Service to contribute to a consultation on their new strategy. Provision of information in relation to access to justice and related legal services continues to be an element of the work of CIB-funded services—the Citizens Information Services (CISs), the Citizens Information Phone Service (CIPS), the Money Advice and Budgeting Service (MABS) and the National Advocacy Service (NAS) for people with disabilities. CIB contributes to the funding of the Free Legal Advice Centres (FLAC) to provide information and advice clinics on legal matters in CISs. CISs received in the region of 40,000 queries in 2023 about justice matters – many relating to access to legal aid and advice — as well as queries related to issues such as separation and divorce, custody and access to children, maintenance, and domestic violence. This submission drew on the kinds of information queries handled by services and emphasised the core principle, that people’s ability to use the courts system to enforce the law is fundamental to their ability to access justice

This Insights report explores the health and social care queries from people aged 66 and over that were presented to the Citizens Information Services (CIS) in 2023 and 2024. During this period, over 20,000 people were assisted with over 28,000 health-related queries, indicating a continuing high demand for information and assistance from this age cohort. Their queries mainly concerned the Medical Card, GP Visit card, GP services, dental, aural, optical (eye) health, as well as the Long-Term Illness Scheme and the Home Support Service.