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Publications from the Citizens Information Board can be browsed, filtered and downloaded below.


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All publications are available online. You may request printed copies or alternative formats.


Note:
The information in these publications was accurate at the time of publication. For the latest updates on payment rates, schemes, and services, please visit our information website: citizensinformation.ie.

Lifting the Load (2011)

Lifting the Load (2011)

Waterford MABS with the support of the Citizens Information Board and MABSndl commissioned research on mortgage debt and arrears among MABS clients. The report, Lifting the Load - Help for People with Mortgage Arrears, was prepared by Simon Brooke and Michelle Norris. The research focused on the experiences of MABS clients who were having difficulties repaying their mortgages.

The research documents the difficulties that MABS clients are experiencing in relation to mortgage arrears, explores the impact of current supports available to people and the application of options for the resolution of mortgage debt difficulties and makes recommendations based on the findings Current arrangements including forbearance and mortgage interest supplement address the issues of those in short term difficulty. The research found a more serious problem was that existing arrangements do not meet the needs of people who need medium-term support or have non-viable mortgages. In the case of the latter forbearance can worsen their situation by increasing the debts they owe on dwellings which are likely to be repossessed ultimately. The research identifies a number of potential solutions to the problems of these households including extending Mortgage Interest Supplement and Mortgage to Rent Schemes. "The research is an important contribution to the debate on how to resolve the personal debt crisis," Minister Burton concluded at the launch on the 29th September.


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A review of volunteers in the  Citizens Information Services, April 2023

A review of volunteers in the Citizens Information Services

Publication details:
Pages: 52
Published: April 2023
Publisher: BearingPoint

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Volunteering in Citizens Information Services (2010)

Volunteering in Citizens Information Services (2010)

In early 2009 the Citizens Information Board (CIB) commissioned research on the role and contribution of volunteers in Citizens Information Services (CISs). The aim of the research was to profile volunteers in CISs and to inform CIB and CIS strategic thinking in relation to the use of volunteers. A team of researchers from the Centre for Non-profit Management at Trinity College Dublin were commissioned to carry out the research.


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